LINE POS & Print Agent

This Privacy Policy and Terms of Service govern all services under the LINE POS ecosystem, which include:

• LINE POS Web/LIFF Application: Cloud-based point-of-sale retail management, online ordering, inventory tracking, and electronic receipt generation operated within the LINE Official Account platform.
• LINE POS Print Agent (Android Application): A native background companion service designed to receive real-time cloud print jobs and dispatch them to local thermal receipt printers via Bluetooth, USB, or LAN/Wi-Fi.

We strictly collect only the essential information necessary for delivering robust POS and receipt printing operations:

• Account Authentication Data: LINE User ID, display name, and profile image (used solely for store manager and staff authentication).
• Store Profile Information: Business name, contact phone number, address, Tax ID (optional), PromptPay ID (for rendering dynamic QR code payments), and store logo.
• Transaction & Sales Data: Product catalog, pricing, order logs, VAT breakdowns, and receipt printing histories.
• Printer Hardware Metadata: Printer device name, Bluetooth MAC Address, and local IP addresses (used exclusively for dispatching ESC/POS print commands).

The LINE POS Print Agent Android application requests minimal Android system permissions strictly tailored to hardware printing capabilities:

• End-to-End Encryption: All communications between the client applications, Android Print Agent, and backend servers are secured using industry-standard HTTPS / TLS 1.3 SSL encryption.
• No Data Monetization: We never sell, rent, or trade your personal, business, or transactional data to third-party advertisers or data brokers.
• Secure Cloud Infrastructure: Data is hosted on ISO/IEC compliant cloud servers equipped with automated daily backups and intrusion detection mechanisms.

In accordance with Thailand PDPA, GDPR, and Google Play Store User Data policies, you maintain full control over your information:

• Right to Access & Rectify: You can review, update, or modify your store profile and catalog at any time via the Settings menu.
• Account & Data Deletion Request: If you wish to permanently terminate your account and wipe all store records, transactions, and profile data from our databases:
  • Navigate to Store Settings > Account Management > Delete Store Data within the LINE POS LIFF interface.
  • Alternatively, submit a deletion request to support@linepos.in.th with your LINE User ID or store name. Data will be completely and irreversibly purged within 7–14 business days.

• Subscription Plans:
  • Free Plan: Includes essential POS features subject to standard monthly order volume and product limits.
  • Pro Plan: Unlocks unlimited orders, unlimited products, and full hardware print automation capabilities.
• Payments & Refunds: Subscriptions are billed in advance. As digital software capabilities are activated instantly upon payment confirmation, fees are non-refundable except in documented cases of duplicate billing caused by gateway errors.
• Limitation of Liability: We shall not be liable for commercial disruptions resulting from internet connection failures, electrical outages, or third-party hardware incompatibilities.

For questions or requests concerning this Privacy Policy or your data protection rights, please contact our support team: